Shipping/Returns/Exchanges                   – Rave Fashion Goddess                                              
 
   
     

Shipping/Returns/Exchanges

**I personally issue a lifelong warranty for all items purchased in my shop or a money back guarantee. Buy with confidence :)

 

Shipping:
Most items are all made to order after purchase. I ship from the United States and Items can take 1-4 weeks to make and 3-10 days shipping time depending on locality and shipping type purchased. Please be patient and allow time for the item to be made and to be shipped. If you have a deadline for an event please include that in your order notes and I will let you know if the item can ship on time, I am a one woman show but I work every day to get orders out on time. I ship all stash pendants within 1-2 weeks. Sunglasses can be shipped anywhere from 3 days to 4 weeks after ordering because some of my supplies aren't replenished until you make the order (my jewelry supplies/charms come from different parts of the US and suppliers all over the world) this allows me to offer you many different variety of products at more affordable prices and to not have wasted inventory.

 

COVID-19: Due to shipping delays with our suppliers we are currently waiting on supplies that are delayed in reaching us. This will possibly increase your shipping time by 2 weeks. We promise we will get everything out to you as soon as possible, Please reach out to me if you have a specific date you need it delivered by.

 

Returns & Exchanges
We only accept returns if the item is defective or damaged or there is something wrong with it. If your item is defective or damaged, it must be reported and returned within 30 days. Otherwise, we offer exchanges within 30 days.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. If you are returning your product due to a defect, we will send you a pre-paid shipping label.

Returns:

To report your defective or damaged item, please send us an email at Support@RaveFashionGoddess.com


Refunds:
We will only offer refunds for items that are defective or damaged and you don't want us to replace it with the same item. To report your defective or damaged item, please send us an email at Support@RaveFashionGoddess.comPlease include photos of the defective or damaged item.

Exchanges:
We will only exchange your item for a different size or replacement of the same item if an item defective item. If you need to exchange your item for a different size, please send us an email at Support@RaveFashionGoddess.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item is eligible then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.